A neighbour told me that because I was over 70 I’d be able to get free loft insulation but they had no idea how to go about getting it.
I lead an active life — I’m never bored — but since retiring I’ve spent more time at home and I’ve noticed the bills go up.
I called the Home Heat Helpline and ask about the free insulation. I got through straightaway. It all happened very quickly. I got put through to my energy supplier and they made an appointment to come and do a survey.
Just five weeks after calling the Home Heat Helpline we’ve had 11 inch thick insulation put in the loft. I’ve already noticed a difference.
When we had the insulation done we thought of our friend Ida and her husband. Ida must be nearly 80 now and doesn’t get out much. She lives in quite an old house and I know she spends a lot on heating because she’s at home all day.
She has trouble on the phone so we called the Home Heat Helpline for her and got a survey done in no time at all.
When we had the insulation done we thought of our friend Ida and her husband. Ida must be nearly 80 now and doesn’t get out much. She lives in quite an old house and I know she spends a lot on heating because she’s at home all day.
She has trouble on the phone so we called the Home Heat Helpline for her and got a survey done in no time at all.
It’s so easy, I’d advise everyone to call them.”
To chat to a specially trained advisors call us for FREE on 0800 33 66 99. If you have difficulty hearing you can use the minicom service on 0800 027 2122.
They can advise you on benefits, grants for free home insulation, reduced tariffs and special payment options your energy supplier provides to help those struggling with their fuel bills.
You can call yourself, on behalf of a relative or to help out a friend, patient, client or neighbour that you’re worried about.
The Home Heat Helpline is open 9am-8pm Monday to Friday and 10am-2pm on Saturdays — and it won’t cost you penny to ring, it’s free.
It can be tough trying to find out if you qualify for special grants and services to help you save money on your heating bills. Just finding the right number to ring or the best person to talk to can take up a lot of time. But that’s where the Home Heat Helpline comes in.
If you’re struggling to pay your fuel bill or worried how you’re going to stay warm, the Home Heat Helpline will make it easier for you to find the answers.
Anyone can phone us for FREE on 0800 33 66 99 and talk to our team of friendly expert advisors – many of them are ex-nurses and social workers so they know how important your call is.
We can provide you with straightforward, clear information on benefits and grants and give you advice on making your home more energy efficient.
We can provide you with straightforward, clear information on benefits and grants and give you advice on making your home more energy efficient.
We work alongside dozens of welfare organizations as well as all six major energy suppliers so we know what services and options there are for people who need help — from grants for free home insulation and winter rebates to flexible payment plans and benefit entitlement checks. The following services are available from every energy supplier:
The Priority Service Register — a special service for elderly or disabled people and those living with long-term health conditions that includes bills in easy-to-read larger text or in Braille, as well as security passwords and a free annual gas safety check.
The disconnection safety net which prevents vulnerable customers from being cut off if they can’t pay their bills on time.
Grants for free home insulation
Reduced tariffs (sometimes known as social tariffs), trust fund grants or winter rebates.
Depending on your needs we will either help you directly or put you straight through to the right person at your energy provider.
It makes sense to find out what you’re entitled to. The Home Heat Helpline is here to help, so make that call.
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